Troubleshooting
Before reporting an issue, run through the quick checks and common fixes below.
Quick checks
Section titled “Quick checks”- Server status: Check labs.valency.io/health. If it’s down, the server is the problem.
- Account: Verify you’ve signed up at app.valency.io.
- Client ID: Confirm you’re using
FslW0nVE1JMNobe1wQEsTr7bIwhZTi89in the connector’s Advanced settings.
Common issues
Section titled “Common issues””Couldn’t reach the MCP server” in Claude
Section titled “”Couldn’t reach the MCP server” in Claude”You most likely skipped the OAuth client ID when adding the custom connector.
Fix: Delete the broken connector in Claude, then add it again — this time, open Advanced settings and paste the OAuth client ID before saving:
FslW0nVE1JMNobe1wQEsTr7bIwhZTi89See the Claude setup guide for the full walkthrough.
Sign-in doesn’t work
Section titled “Sign-in doesn’t work”- You may not have a Valency account yet — sign up at app.valency.io
- Try a different browser or clear cookies
No tools appear
Section titled “No tools appear”- Refresh the page or restart the app
- Check that the MCP server URL is correct:
https://labs.valency.io/mcp/
No results returned
Section titled “No results returned”- The server may be temporarily down — check labs.valency.io/health
- Try a simpler search query
Claude works but ChatGPT doesn’t
Section titled “Claude works but ChatGPT doesn’t”ChatGPT support is newer, so issues there don’t always affect Claude users. As of this writing, ChatGPT only works on paid accounts in Thinking mode (not Pro). If it’s still broken, please report it.
Nothing works at all
Section titled “Nothing works at all”Start with the server health check at labs.valency.io/health. If that’s down, the server is the problem — report it immediately.
Still stuck?
Section titled “Still stuck?”See Reporting Issues for how to get help.