FAQ
Do I need a Valency account?
Section titled “Do I need a Valency account?”Yes — you need to be set up first. If you haven’t been invited, sign up at app.valency.io.
Does my Valency email need to match my Claude or ChatGPT account?
Section titled “Does my Valency email need to match my Claude or ChatGPT account?”No. Your Valency account and your Claude Pro (or ChatGPT) account are completely separate. When the connector prompts you to sign in, sign in with whichever email you used to register at app.valency.io — even if that’s different from the email on your AI assistant account.
Do I need a token?
Section titled “Do I need a token?”No — Claude.ai, Claude Desktop, and ChatGPT all use OAuth (sign-in). No token needed.
Tokens are only required for Direct API integrations.
Which platform should I use?
Section titled “Which platform should I use?”We recommend Claude for the best experience. It’s the fastest to set up and most reliable.
Can I use Valency with other AI assistants?
Section titled “Can I use Valency with other AI assistants?”Valency works with any MCP-compatible assistant. Currently supported:
- Claude (claude.ai, Desktop, Code CLI)
- ChatGPT (Pro, Plus, Business, Enterprise)
- Gemini (coming soon)
Something isn’t working. What should I do?
Section titled “Something isn’t working. What should I do?”See Troubleshooting for common issues and fixes. If you’re still stuck, report it.